Welcome to Lucra! We value your satisfaction and trust in our financial management services. Our refund policy is designed to be fair and transparent.
You are eligible to request a refund at any point during your subscription if you are not satisfied with our service. Refunds are only applicable to the current active subscription period.
If you cancel your subscription mid-month and wish to request a refund, you may be eligible for a prorated refund for the unused portion of the service. The amount refunded will be calculated based on the remaining days in your current subscription period.
Refunds are not available for services used extensively or for previous subscription periods.
To request a refund, please contact our support team at [email protected] with your account details and the reason for the refund request. Include any relevant information to assist us in processing your request efficiently.
Refund requests are processed within 7-10 business days from the date of request. Delays may occur due to payment processing times, but we aim to complete the process promptly.
Refunds will be issued to the original method of payment. We cannot process refunds through other payment channels.
We consider exceptions to this policy on a case-by-case basis for unique situations.
Our refund policy complies with local and international consumer protection laws.
This refund policy is subject to change. We recommend reviewing it periodically.
Your feedback is invaluable. If you request a refund, please share your thoughts on how we can improve Lucra.
Thank you for choosing Lucra. We are committed to supporting your financial journey and ensuring your experience with us is positive and rewarding!